How SpectrumSIM handles personal information

Information We Collect

• Account and contact information: name, email address, phone number, billing address, shipping address, account credentials, customer ID, and communications with us.
• Service and device information: SIM identifiers, ICCID, IMEI or device ID, plan selections, activation status, usage records, device type, carrier/network status, IP address, and troubleshooting details.
• Payment information: transaction details, billing history, payment status, and limited payment-card information handled through our payment processors. We do not intend to store full card numbers after payment authorization.
• Website information: pages visited, browser type, device information, cookies, referring URLs, approximate location from IP address, and analytics data.
• Information from partners: order, fulfillment, service, or support information from suppliers, carriers, payment processors, shipping providers, and other vendors that help us provide the service.

How We Use Information

• Provide, activate, maintain, troubleshoot, and improve SpectrumSIM services.
• Manage accounts, subscriptions, billing, orders, shipping, renewals, and customer support.
• Communicate about service status, account activity, product updates, and support requests.
• Monitor network and service performance, diagnose issues, and prevent outages or abuse.
• Detect, investigate, and help prevent fraud, unauthorized access, security incidents, and misuse.
• Comply with legal, tax, accounting, regulatory, and carrier obligations.

How We Share Information

We share personal information only when needed to operate our business, provide the service, or meet legal requirements. This may include sharing information with:

• Wireless carriers, network partners, and platform providers that support activation and service.
• Payment processors, banks, fraud-prevention providers, shipping providers, and customer-support vendors.
• Professional advisers, auditors, insurers, and other business service providers.
• Government authorities, courts, or other parties when required by law or to protect rights and safety.
• A successor or potential successor in connection with a merger, acquisition, financing, or asset transfer.

Cookies and Analytics

We use cookies and similar technologies to operate the website, remember preferences, understand site usage, measure marketing performance, and improve customer experience. You can usually set your browser to refuse or remove cookies, but some website features may not work correctly.

Your Choices

• You can update certain account details by signing in or contacting support.
• You can opt out of non-essential marketing emails by using the unsubscribe link or contacting us.
• Depending on your state, you may have rights to request access, correction, deletion, portability, or opt out of certain disclosures of personal information.
• We may need to verify your request before acting on it, and some information may be retained when required for service, security, accounting, or legal reasons.

Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No wireless, internet, or storage system can be guaranteed to be completely secure.

We keep personal information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, protect against fraud or misuse, and comply with legal obligations.

Children's Privacy

SpectrumSIM services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and take appropriate action.

Third-Party Services

Our website or service may link to third-party websites, apps, stores, payment pages, carrier resources, or support tools. Their privacy practices are governed by their own notices, not this one.

Changes to This Notice

We may update this notice from time to time. When we make material changes, we will update the date above and provide additional notice when required by law.